Refund policy

Return & Refund Policy

1. Return Eligibility
   Products can be returned within 7 days of delivery if they are unused, unopened, and in their original packaging.

2. Damaged or Defective Products
   If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/videos of the product and packaging.

3. Non-Returnable Products
   Used, opened, or damaged products caused by the customer may not be eligible for return or refund. Certain hygiene or personal-care products may also be non-returnable.

4. Refund Process
   Once the returned product is received and inspected, eligible refunds will be processed within 5–7 business days. The refund will be issued to the original payment method whenever possible.

5. Return Shipping
   For defective, damaged, or incorrect products, Glowify may cover the return shipping cost. For other eligible returns, return shipping charges may be deducted from the refund.

6. How to Request a Return or Refund
   To request a return or refund, contact us at hruthvijs8@gmail.com with your order number, reason for return, and relevant photos/videos. Our team will guide you through the process.